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Customer Service

Freshdesk

Optimize support, deflect FAQs, and leverage AI-driven insights to bring teams together for the future of hybrid work.
Freemium
Visit Site
5.0
5.0/5
6 reviews
User Satisfaction
 0/5 
Ease of Use          
 0/5 
Login to Claim Tool Owenership
Report Inaccuracies

What is Freshdesk?

Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time. Whether it’s managing tickets, automating workflows, or engaging with customers in real-time, Freshdesk provides the tools and flexibility to meet the evolving demands of modern customer service.

Use Cases And Features

1. Deflect FAQs and optimize agent workload
2. Bring teams together for the future of hybrid work
3. Leverage proactive AI-driven insights to optimize support

Tool Website Engagement

Last Update: 8 months ago

- Disclaimer: Statistics sourced from third-party providers. Accuracy may fluctuate.

Total Monthly Visits: 20M
Bounce Rate: 45%
Visit Duration(avg): 610.11 seconds
Pages Per Visit: 6.97
Country Rank: 840
Global Rank: 2,167

Monthly Traffic

Traffic Sources

Traffic Share By Country

  • United States: 26.51%
  • United Kingdom: 7.31%
  • India: 6.13%
  • Mexico: 3.58%
  • Colombia: 3.40%

Freshdesk - YouTube Reviews

Reviews

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Reviews

Amazing, Thats all!

6 Freshdesk Reviews

5.0/5
5.0 out of 5
Ramanujam Kanduri
ai
reviewer
5/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"A Reliable Solution for Streamlined Customer Support"

What do you like about Freshdesk?
I appreciate the intuitive interface and comprehensive features that Freshdesk offers. It makes managing customer queries easy.
What did you dislike about Freshdesk?
There is a learning curve, but it is manageable.
Aria Bm
Aria
Bm
5/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"A Breath of Fresh Air in Customer Support Tools"

What do you like about Freshdesk?
The best thing about Freshdesk is its usability and its ability to be highly customized to suit individual business needs, thus providing a personalized solution. It also encompasses all the essential features required to deliver superior customer service.
What did you dislike about Freshdesk?
No complaints, no dislikes – just a fantastic tool all around.
ebi salehi
ebi
salehi
5/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"Unleashing New Possibilities with User Friendliness"

What do you like about Freshdesk?
The best part about the service is its ease of use and excellent customization options. Freshdesk has managed to make the software so intuitive that it can be accessed by the entire team, regardless of their technical adeptness.
What did you dislike about Freshdesk?
I was thoroughly impressed with this tool; it worked perfectly, and I had a great time.
Fiza Shaikh
Fiza
Shaikh
5/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"A High Flyer in Customer Support Tools!"

What do you like about Freshdesk?
The ease of use and the array of customization options that fit our needs exactly. The system is intuitive, optimizing our workflow with each use, and there's hardly any learning curve.
What did you dislike about Freshdesk?
n/a
behnam pooladvand
behnam
pooladvand
5/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"A Reliable Solution for Streamlined Customer Support"

What do you like about Freshdesk?
The user interface of Freshdesk is intuitive which ensures smooth operation. The flexibility and the plethora of customization options offered by the platform is what I like the best. It has enabled us to tailor the service as per our preferences making it an integral part of our business.
What did you dislike about Freshdesk?
N/A
5.0
5.0/5
6 reviews
User Satisfaction
 0/5 
Ease of Use          
 0/5 
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