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CoSupport AIVerified tool

Customer Service
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CoSupport AI trains on your past support tickets and resolves them autonomously across chat, email, and voice - live on your helpdesk in about 3 days.

About CoSupport AI

CoSupport AI is an AI platform for customer support that trains on a company's own ticket history and answers from it. It ships two products. CoSupport AI Agent handles customers directly and closes up to 90% of repetitive L1 requests with no human involved. CoSupport AI Assistant works inside the helpdesk, drafting replies, summarizing threads, and translating for agents on the harder cases.

The AI runs on a USPTO-patented multi-model architecture (US11823031B1) designed to prevent hallucinations. Version 2.0 added multi-step reasoning, a decision log attached to every reply, and an Agentic API that executes multi-step actions in external systems.

It responds in 40+ languages and integrates with Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, Shopify, and Stripe without code. ISO 27001 certified, GDPR and CCPA compliant, used by 300+ brands.

Use Cases

  • 1.Close up to 90% of repetitive L1 tickets - order status, returns, refunds, account questions - with no agent involved.
  • 2.Give human agents a drafted reply, a thread summary, and a translation on every case that needs judgment.
  • 3.Run support in 40+ languages around the clock without adding headcount for each new market.

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