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Customer Service

SupportGPT

Automates workflow discovery, generates knowledge articles, suggests responses to tickets.
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What is SupportGPT?

It reduces agent response times and allows agents to manage more cases, while also providing customers with faster, more accurate responses.SupportGPT™ by Forethought is an AI-powered customer support platform designed to improve customer service. It leverages OpenAI’s Large Language Models to provide human-like, dynamic responses to customer queries and fine-tunes the models based on a company’s conversation history. SupportGPT™ helps to automate workflow discovery, identify support coverage gaps, and lower case volume by generating new knowledge articles. Agents are provided with fully-formed suggested responses to tickets, powered by generative AI. By using SupportGPT™, companies can reduce response times and allow agents to manage more cases, providing customers with faster, more accurate responses. SupportGPT™ is an elegant solution that ensures customers receive the best service possible, while streamlining the process for agents.

Use Cases And Features

1. Automates workflow discovery to identify support coverage gaps.
2. Generates new knowledge articles to lower case volume.
3. Suggests responses to tickets, powered by AI.

Tool Website Engagement

Last Update: 8 months ago

- Disclaimer: Statistics sourced from third-party providers. Accuracy may fluctuate.

Total Monthly Visits: 126K
Bounce Rate: 54%
Visit Duration(avg): 172.78 seconds
Pages Per Visit: 2.07
Country Rank: 840
Global Rank: 410,689

Monthly Traffic

Traffic Sources

Traffic Share By Country

  • United States: 57.30%
  • Nigeria: 4.98%
  • Australia: 4.57%
  • United Kingdom: 3.70%
  • Germany: 3.49%

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