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Helpshift

Automate customer service, track interactions, gather insights for improving customer support performance.
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What is Helpshift?

Helpshift is the leading customer service solution for customer support teams. Designed to be both powerful and intuitive, Helpshift helps teams provide fast and effective customer service in a number of ways.With Helpshift, customers can quickly and easily get help via messaging, allowing them to seek assistance without having to make a phone call or wait in a queue. Helpshift automates responses, providing customers with answers to their questions in real time.For customer support teams, Helpshift provides a comprehensive view of customer interactions. It allows customer service agents to track conversations, providing them with the context they need to quickly and accurately respond to customer inquiries. This makes it easier to build a customer-centric culture and provide customers with the best possible service.Helpshift also offers powerful reporting capabilities, allowing customer support teams to gain insights into customer service performance. This makes it easier to identify areas for improvement, leading to a better overall customer experience.

Use Cases And Features

1. Automate customer service responses for fast, real-time help.
2. Track customer interactions for effective customer support.
3. Gather insights for improving customer service performance.

Tool Website Engagement

Last Update: 2 months ago

- Disclaimer: Statistics sourced from third-party providers. Accuracy may fluctuate.

Total Monthly Visits: 11M
Bounce Rate: 69%
Visit Duration(avg): 90.62 seconds
Pages Per Visit: 2.31
Country Rank: 840
Global Rank: 6,775

Monthly Traffic

Traffic Sources

Traffic Share By Country

  • United States: 24.70%
  • Germany: 6.05%
  • Canada: 4.77%
  • Japan: 3.71%
  • United Kingdom: 3.48%

Helpshift - YouTube Reviews

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