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Freshcaller

Reduce agent workload, continue conversations on any channel, and gain better customer insights.
Freemium
4.0
4.0/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

What is Freshcaller?

Elevate care with fast and easy conversations. Make it easy for your agents to provide exceptional voice service with an intuitive, all-in-one contact center solution.

Use Cases And Features

1. Reduce your agent’s workload
2. Continue the conversation on any channel
3. Know your customers better

Tool Website Engagement

Last Update: 2 weeks ago

- Disclaimer: Statistics sourced from third-party providers. Accuracy may fluctuate.

Total Monthly Visits: 2M
Bounce Rate: 57%
Visit Duration(avg): 121.96 seconds
Pages Per Visit: 2.61
Country Rank: 840
Global Rank: 39,420

Monthly Traffic

Traffic Sources

Traffic Share By Country

  • United States: 24.80%
  • India: 9.83%
  • United Kingdom: 7.80%
  • Germany: 3.97%
  • Canada: 3.35%

Freshcaller - YouTube Reviews

Reviews

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Reviews

Amazing, Thats all!

5 Freshcaller Reviews

4.0/5
4.0 out of 5
Ali Sajedi
Ali
Sajedi
4/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"Innovative Solution with Room for Improvement"

What do you like about Freshcaller?
I like the fact that Freshcaller facilitates communication with customers effectively. It significantly aids in customer satisfaction which is crucial in a business.
What did you dislike about Freshcaller?
I am not fond of the current situation of the bulk setup feature for new monitors. Freshcaller lacks this crucial functionality and needs an improvement in the tickets section as well.
Mahmod Bofon
Mahmod
Bofon
4/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"Smooth Communication Solution with Minor Hiccups"

What do you like about Freshcaller?
I like the fact that Freshcaller provides an excellent solution for customer interaction, offering a high level of satisfaction and convenience.
What did you dislike about Freshcaller?
The ticketing section needs some improvements as occasional errors can pop up, which can lead to frustration. Also there is a lack of a feature for bulk-setting up new monitors.
mehdi saravani
mehdi
saravani
4/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"Seamless Communication Channel with Room for Improvement"

What do you like about Freshcaller?
Freshcaller provides a versatile platform for efficient customer interaction and it has a wide range of features. I appreciate its performance in the market as it proves itself as a reliable tool when it comes to customer satisfaction.
What did you dislike about Freshcaller?
Occasionally, I stumble upon few glitches in the ticket section which halts work-flow and demands attention from the technical team. Moreover, the feature of bulk-setting new monitors is unfortunately missing.
Zahmoh
Zahmoh
4/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"A promising Customer Communication Tool!"

What do you like about Freshcaller?
The reviewer likes the fact that Freshcaller is a handy tool for their customer communication needs. They find its overall performance satisfactory and see great potential in it.
What did you dislike about Freshcaller?
The reviewer dislikes the sporadic errors in the ticketing section and the lack of bulk setup options for new monitors, which can be a limitation for larger teams.
Travis Nicklow
Travis
Nicklow
4/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

"Customer Interaction taken to the next level"

What do you like about Freshcaller?
I like the ability of Freshcaller to understand customer interaction dynamics in a unique and effective manner. It's ready to handle any amount of customer volume which is impressive.
What did you dislike about Freshcaller?
There's a minor issue when dealing with multiple tickets as it tends to create minor errors. The service could also benefit from more flexibility in bulk setups.
4.0
4.0/5
User Satisfaction
 0/5 
Ease of Use          
 0/5 

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