Denser AI Support AgentVerified tool

Denser is an AI support agent for customer service that uses a company’s website, help center, and documentation to answer customer questions with cited responses. It is designed to resolve routine requests while preserving a path to human support for more complex issues.

What it does

Understands customer requests and retains context across follow-up questions.

• Retrieves relevant information from approved company knowledge and cites the source passage used in an answer.
• Decides whether to answer a routine question, perform an approved action, or hand the request to a person.
• Sends escalated conversations to the team with the conversation context attached.

Key features

• Shared knowledge base for support channels managed from the same dashboard.
• Website chat deployment as a floating chat bubble or inline frame.
• Installation options including a script tag, iframe, React component, REST API, and a WordPress plugin.
• Support for website, help page, email, phone, Shopify, and REST API channels.
• Chat logs shared across channels.
• Source citations that link answers to the exact supporting passage.
• Tools to flag unresolved questions and identify contradictions across source materials.
• For online stores, a Shopify AI chatbot that supports product discovery, cart actions, and order lookup. What makes it different Denser combines cited knowledge-base answers with approved actions and human handoff. Rather than relying on scripted conversation branches, it is presented as handling natural follow-up questions while keeping exceptions, sensitive cases, and judgment calls available to a human team.