Optic is an AI-driven customer service platform that helps small businesses provide better customer support. With Optic, businesses can automate routine customer service tasks, such as responding to customer inquiries, and free up their staff to focus on more personalized, value-added interactions. The platform is powered by natural language processing (NLP) and machine learning (ML) technologies, which enable it to quickly and accurately understand customer inquiries and deliver tailored responses. Additionally, Optic’s analytics capabilities allow businesses to track customer satisfaction and identify opportunities for improvement. With Optic, businesses can provide superior customer service at scale, helping them build more loyal customer relationships and grow their bottom line.
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