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Sophia Liu, the Customer Experience Manager, aimed to elevate the standard of their customer service.
With an ever-increasing volume of inquiries, the existing support system was becoming unsustainable.
Sophia utilized AITopTools to pinpoint an AI customer service tool that promised instant support and intelligent problem-solving capabilities.
Using the AI tool significantly reduced response times and improved resolution rates, offering a superior customer service experience.
Boltshift notched an 80% uptick in customer satisfaction scores, setting a new industry standard for service excellence.
Sophia praises, “The AI tool from AITopTools didn’t just improve our service, it revolutionised the way we connect with our customers.
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