You Know Who Really Hates AI? Insurance Claims Adjusters

AITopTools Editorial TeamAugust 31, 2026

What changed

A WIRED report finds that 98 percent of Glassdoor reviews by insurance claims adjusters that mentioned AI were negative. The reviews reflect concern that insurers may give automated systems too much control over claims decisions.

What this means for you

The evidence points to strong worker concern, but it does not identify a specific product launch, rollout, or change in access. For insurers and policyholders, the practical issue is whether AI remains a support tool or makes decisions with limited human oversight.

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