At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
About Digital Technology
We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
What you get to do in this role:
- Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue.Communicate product priorities and build consensus.Work across Internal teams to identify the stakeholder needs to provide inputs to the development team building the productUnderstanding of the Agile methodology (preferably scrum certified) to help in getting requirements and stories aligned and deliver in phasesWorked cross-functionally, in an Agile /Scrum environment to develop new AI features into the Now PlatformResponsible for the lifecycle of the product from development, release, socialization, adoption, and retiral phasesAssume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.Work with multiple teams to guide projects through development and bring high-quality products to lifeIntegrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.Communicate complex problems into easily understood requirements and provide solutions.Develop multi-mode communications that convey a clear understanding of the needs of different audiences.Lead the promotion of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
To be successful in this role you have:
- 8+ years of software product management experience, preferably working on an enterprise IaaS, SaaS or PaaSMust have a working knowledge of the ServiceNow Platform/Products, beyond just using it 2 years of experience working on AI-related products andGood understanding of Gen AI LLM concepts and ability to compare different modelsFoundational knowledge for understanding of Generative AIFunctional knowledge & experience on the ServiceNow platform – administration, management, upgrades, and releasesStrong prioritization skills and the discipline to focus on high-impact activities.Experience defining and capturing product requirements and transforming them into a product roadmap.Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutionsDrive solution development through big-picture solution developmentAbility to serve as a team lead and coach employees at lower levels
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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